Refund policy
Effective Date: September 17, 2026
At Leatherwoods Outdoors, we take pride in the quality of our products and stand behind their workmanship.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly upon delivery. If your product arrives damaged during shipping, contains a manufacturing defect, or you receive the wrong item, please contact us within 7 days of delivery at bigbaconnerd@gmail.com.
To help us evaluate your claim, please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and, if applicable, the shipping packaging.
Once your claim has been reviewed and approved, Leatherwoods Outdoors will, at our discretion, replace or refund the affected product at no additional cost to you.
Returns Without Authorization
Products returned without prior authorization from Leatherwoods Outdoors will not be accepted.
Return Shipping
If a return is approved because the product was damaged, defective, or shipped incorrectly, Leatherwoods Outdoors will provide instructions for returning the product and will cover reasonable return shipping costs when applicable.
Exchanges
We do not offer direct product exchanges at this time. If an exchange is approved as part of a warranty or shipping claim, we will provide replacement products or components as appropriate.
Refunds
If a refund is approved, it will be issued to your original method of payment. Please allow up to 10 business days after approval for the refund to be processed. Processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund was approved, please contact us at bigbaconnerd@gmail.com.